Customer Service Representative - UK & Ireland dans Maastricht, Limburg, Limburg, Pays-Bas

people-s-place GmbH Agence de recrutement

Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility and quality. Currently, they are seeking to hire a
Customer Service Representative with English (m/f/d) in Maastricht.

Description and responsibilities:
  • As a Customer Service Representative you are the most important interface between the customer and the organization
  • You insure that customer concerns and inqueries are dealt with adequately
  • You take care of after sales-service, service-, technical and product-related inqueries and general questions about the company
  • Contact with clients takes place via telephone, mail, fax or e-mail
  • You manage the services to customers and transfer product knowledge
Your profile:
  • Higher vocational education
  • Fluency in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture of UK / Ireland
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-mindedness to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • Multi-tasking is not a problem for you

Benefits:

Working hours:
  • 40 hours a week, monday to friday

At the beginning of your new occupation, you will receive an extensive initial training. Our client places value on dilligence and precision. That is why all employees receive a high-quality preparation. Our clients' main goal is to secure satisfaction and personal development.

What our client offers:
  • You will get an attractive salary plus a great variety of bonuses
  • A generous relocation package which includes 6 weeks housing in a nice and furnished apartment organized by our client, travel costs, reimbursement of real estate agent and/or moving truck costs when needed, financial support for the basic equipment in your new apartment
  • 'Transportation plan' (grants for your daily commute)
  • You will work in a growing international company in an ambitious, professional and dynamic environment with great chances for your personal and professional development

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