Customer Service Agent to Barcelona dans Barcelona, Catalonia, Espagne

Nordic Jobs Worldwide Agence de recrutement

We are now looking for a Norwegian speaking Customer Service Agent for our client in Barcelona City Center! Our client is one of the biggest fashion companies in the world - now they are looking for you!

About our client

Our client's Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. The company is present in all online markets, where they serve both online and store contacts from all brands within this group. Today they are around 3000 employees and work at 11 locations all over the world.

The position

Are you a service minded, social, open, communicative and ambitious team player full of drive and optimism? THEN WE ARE LOOKING FOR YOU!

Your responsibilities
Your main responsibility is to ensure that our client is the Customer's First Choice, by offering the best possible customer service when dealing with telephone calls and emails. You will be serving the customers when they have questions regarding their orders, deliveries, payments or any other queries regarding their online shopping or store related queries. You will have the opportunity to work with a variety of task and customers in your role.

The job of a Customer Service Agent comes with lots of responsibility and lots of fun. Your list of tasks includes:

  • Handle all customer complaints with interest and care
  • Feedback the customers’ opinions back to the rest of the organization
  • Continuously improve the processes by trying new ways to work
  • Guide the customer in the conversation

Who are we looking for?
You need to have native level of Norwegian, written and spoken, and have a good knowledge of English. You are a service minded person who likes to work over phone and email.

Your skills
• You are structured, accurate and precise in your work
• Take own initiative and you find information if you need it
• Are a team player but also comfortable working independently
• Can cope with high workload

Our client is offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as the business itself.

Sounds interesting? Here's your chance for a career out of the ordinary!

RECHERCHE D'EMPLOI

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