Technical Breakdown Analyst | German + English / French / Italian / Spanish (Maastricht - incl Relocation Package) dans Maastricht, Limburg, Pays-Bas

Mercedes-Benz Customer Assistance Center Maastricht N.V.

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”. The function The Technical Solutions team acts as the first and fastest product quality sensor for passenger cars, trucks and vans. By investigating S24h cases product and design faults are identified, the continuous improvement cycle of the Mercedes-Benz vehicles is started and monitored and the availability of all relevant data and faulty parts for our business partners at Daimler is ensured.

Tasks and Responsibilities:

  • Investigate breakdown cases for the technical root cause of the breakdown
  • Document findings appropriately and highlight trends to business partners
  • Request faulty parts to be sent in for further analysis
  • Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
  • Identify and escalate complex issues were necessary
  • Proactively and continuously monitor workload to ensure timely investigation
  • Proactively identify, analyze and resolve or escalate problems and situations applying personal expertise and accrued knowledge

Requirements

  • Excellent level of German + one of the following languages: English, French, Italian or Spanish;
  • A general fluency of English is required, as this is our company language;
  • Advanced knowledge of Daimler products, as well as Daimler aftersales systems and processes
  • Knowledge with automotive technology, electrical and mechanical
  • Analytical thinking
  • Proficient understanding of relationships between internal and external processes
  • Excellent communication skills (B2B)
  • Capable of handling advanced tasks in combination with regular workload without detriment to own stress level
  • Experience with S24h processes is a plus

We offer We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

  • Definite contract for 1 year, with option to permanent contract afterwards
  • Working hours: Monday-Friday between 8 am – 5 pm
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance based salary growth
  • Result oriented bonuses
  • Collective health insurance at discounted rates
  • Pension plan
  • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
  • A “tailor made” individual development plan

The procedure Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

Plus d'Emplois De Mercedes-Benz Customer Assistance Center Maastricht

RECHERCHE D'EMPLOI

Mots clés / intitulé de poste / compétences / entreprise

Tapez n'importe quel endroit dans la case ci-dessus ou sélectionnez ci-dessous :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Pays, ville, agglomération ou code postal

--Web 3--