Ad Operations Analyst - Japanese dans Dublin, Leinster, Irlande

CPL Ireland Agence de recrutement

World's Top Class Social Media Company is looking for Japanese speakers, If you have a passion to technology and problem solving, I would like to talk to you.Feel free to Contact Miki Soma via e-mail:<email address removed> or chat on <phone number removed> Global Shared Services team members are expected to learn quickly, adapt readily and be eager to challenge themselves to learn new workflows and support different areas of the business.You will be working closely with a wide range of internal teams to provide prompt and thorough customer support for Ads customers, enforce advertising policy across platform and help internal sellers work efficiently and effectively. As a member of our team, you will have the opportunity to gain experience with multiple aspects of the operations behind Company's Revenue and Partnerships Organization and to build partnerships with people across the business. Also your initial focus will be on helping internal Sales team work efficiently and effectively. You will serve as a ‘first-line’ escalation point for members of the Sales team that have questions about the Ads products, require administrative changes on client accounts or are reporting systems issues on a customer’s behalf. Responsibilities:
  • Become an expert on the Ads products. Understand how they work and how to unlock their full potential to deliver upon one’s business objectives.
  • Resolve issues clearly and thoughtfully via online chat and email. Ask the right questions and taking the time to craft clear, thorough responses.
  • Assist customers with troubleshooting product issues, reporting them to the appropriate teams and offering suggestions for interim solutions.
  • Manage workflow to meet and exceed defined service level agreements.
  • Identify opportunities for increased efficiency and continually improving our process
    design and tooling.
  • Pull, analyse and manipulate data from Ads Platform to tell a completing story on past campaign performance.
  • Create client ready, high quality keynote decks and reports.
Requirements:
  • Excellent verbal and written communication in English and Japanese
  • Ability to work quickly and accurately in a fast-paced, deadline driven environment
  • Highly self-motivated and well-organized
  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
  • Ability to multi-task, prioritize among many demands and work with minimal supervision
  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers
  • Data driven, technical, proactive and curious
  • Demonstrated ability to effectively work with, guide and mentor others
  • A passion for technology and problem solving
  • Flexibility is required as you might be asked to work late shifts or weekends.
  • Stamp4 / EU Passport (If you have min 12 months length of Workign holiday Visa/Stamp 1G, please feel free to contact me)
A career onsite this client offers countless ways to make an impact in a fast growing organisation. Conditions & Benefit:
  • Salary: 13.46 Euro/hour
  • Holiday: 25 days
  • Location: Dublin City Centre (D2)
  • 8 hours/day between 8:00am – 8:00pm
  • Monday to Friday (possibly Saturdays & Sundays)
  • Free canteen + Amazing working conditions
If you are interested, please send in your CV to <email address removed> . For further information on this opportunity, please contact Miki Soma on <phone number removed> .

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