Goldstar – DACH Sales Account Manager dans Dundalk, Irlande

National Pen

Job Title: Goldstar DACH Sales Account Manager (outbound sales) Maternity Leave Contract

Report to: DACH Team Lead

Required Language: Fluent German

Location: Dundalk, Co Louth

Overview of Role: The Outbound Sales Account Manager will have full responsibility for growing revenue and developing relationships with a band of existing and active distributor accounts. Many of these customers will have significant revenue potential. Your customer list will also include some inactive accounts (i.e. distributors who have not ordered for 12 months or more).

Performing the role in line with the Goldstar Values:

Family - Treating our customers and our Goldstar team members like family

Simplicity - Ensuring all of our solutions we supply for our customers are easy with no hassle

Delighting our customers We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product

Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do

What you will do: (Including but not limited to)

• Revenue

o Make outbound customer calls to promote Goldstars products and services.

o Grow revenue with your assigned database of accounts (soft-selling), achieving assigned sales targets and outcomes within established time lines

o Incentives for re-activating inactive accounts, using tools like our personalized digital catalogue, virtuals, spec samples, self-promotion samples and more

• Build Relationships

o Be the main contact for all assigned accounts, responsible for relationship development with those accounts (many accounts have multiple buyers)

o Develop and maintain an up-to-date list of contacts within each account

o Attend trade shows or customer visits as required to meet and build relationships with customers

• Responsible for all Pre sales activity

o Prepare detailed quotations, speculative visuals, digital personalised catalogues and pre-production samples

o Use product knowledge to showcase Goldstar solutions and capabilities

o Consult with clients regarding their needs and specific briefs, developing a detailed understanding of (1) who their customer is and (2) uncovering all the buyers within each account

• Provide Proactive Account Management

o Manage and resolve client and order issues

o Apply follow up strategies on all quotations and enquiries

o May be required to chase Repeat (anniversary) orders and business

o Gain customer feedback on service, and recommend improvements

• Product Knowledge

o Be a product expert in all facets of what Goldstar offers and the features and benefits

o Keep up with industry trends and the competitive landscape

• Teamwork, personal and business improvement

o Contribute ideas and feedback at weekly meetings

o Identify opportunities for business growth

o Take full responsibility for managing time and daily activities

o Actively participate in all training and development activities

o Manage or lead business improvement projects, if required

• Meet and exceed monthly sales targets and goals by performing all of the above to the highest standard

• Any other duties or activities as directed

• Occasional European travel for Trade Shows may be required

• Fluent English essential

What we need from you:

Previous experience

• Experience working with promotional merchandise distributors, and a keen understanding of the promotional distributor business is strongly preferred

• 1-2 years of inside sales/account management or 3+ years of customer service experience preferred but not required

Key Skills and Attributes

• Ambitious and driven, with an ability to work to targets

• Demonstrated ability to match client needs with product features and benefits

• Self- motivated and able to work in a self-directed entrepreneurial environment

• Excellent interpersonal, communication and presentation skills

• A sense of urgency and ability to work in a fast paced environment

• Great telephone manner: courteous, clear speech, good call management, assertive & tenacious

• Great problem solving skills and an ability to maintain professionalism under pressure

• Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products

• Team Player with strong organization skills

What we will provide:

• The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business

• A supportive environment with opportunities to grow and develop your career

• A modern, fast paced and exciting company culture

About Goldstar; Goldstar, part of the global National P en Group, is Europes fastest growing Trade Supplier. Goldstar is becoming famous for unbeatable value metal and full-colour writing instruments, combined with headache free all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers. Goldstars mission is to become the best supplier in the industry and to make all distributors love Goldstar.

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