Sales Team Manager dans Cork-Campus One, Irlande

Voxpro Auto-employé



Description and Requirements

Job Description:Voxpro, Irelands leading outsourcing provider is looking to recruit an ambitious and confident Outbound Sales Team Manager. Working with our Airbnb client, you will lead, guide and support a talented team in the implementation of B2C and B2B sales.Reporting to the Group Manager, you will be dynamic in your approach and thrive working in a new, exciting and fast paced environment. Hours of operation are between 7am and 10pm across 7 days.
Key Responsibilities:
  • Manage and execute the process of all B2C and B2B calls to ensure high level targets are met and exceeded
  • Communicate sales plan activity to all team members and ensure implementation
  • Coach and develop a team of experienced multi-lingual telesales agents to develop and drive performance
  • Run effective and proactive weekly/ monthly meetings with the sales team to ensure all objectives are understood and targets are met and exceeded
  • Responsible for individual team member progress and development, and to ensure optimum levels of revenue delivery and customer service levels in line with company goals
  • Responsible for delivery of both individual and team revenue against predefined targets and associated KPI's
  • Provide relevant management information, including recommendations on people, product and service related issues
  • Review and appraisal of staff on a weekly and monthly basis. You will conduct weekly team meetings and daily performance meetings as required
  • Identifying any areas of concern and underachievement you will coach and mentor through to a positive outcome
Person Specification
  • You will have a strong Sales background; previous people management experience is an advantage (only applicable to internal candidates, external candidates should have min 1y+ management experience)
  • You will be highly motivated, with excellent organizational skills, you will thrive in a highly target driven environment
  • Highly influential you will motivate and develop a strong team of telesales agents through your professional leadership
  • Highly confident and professional manner with strong planning and presentation skills you will report to senior management on a daily/weekly basis with regard to targets and activity
  • Proven background in the development of highly effective sales strategies, with the proven success and track record in achieving results
  • Excellent interpersonal and communication skills a must for this role. You will have the ability to multitask in a fast paced environment
  • Highly analytical you will be very experienced at analyzing and creating reports and metrics in line with client needs
  • Excellent IT skills
  • French language skills is desirable
CompetenciesVerbal and written communication skillsListening skillsProblem analysis & ability to problem solveStrong customer service orientationAbility to multi task and highly organisedAttention to detailAdaptabilityFlexibility & use ones initiativeRespect for Equality and DiversityCommercial and business acumenCustomer focus with excellent communication skillsA ethic of Teamwork with Coaching & Mentoring skillsResults orientatedProblem solving and Decision Making abilitiesOpenness and resilience to ChangeExcellent Time managementProven record of Leadership & Motivating teams

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