Client Success Specialist - German - Shared - DUS dans Dublin, North Rhine-Westphalia, Allemagne

CPL Ireland Agence de recrutement

Client Success Specialist - Customer Service

As a Client Success Specialist your main responsibility will be to engage with Clients and help them using the software/tools successfully.
You will be a product expert and help to increase the ROI as well as deal with any issues they might face.

More tasks in detail:

  • Help clients and support them in their end goal.
  • Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets.
  • Become a product expert and set your clients up for success.
  • Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.
  • Assist new clients with their account set-up; make suggestions as an industry expert, thoroughly explain Pay-Per-Click (PPC), and give an overall great first impression.
  • Conduct online and in-person presentations on product and campaign performance to clients.
  • Based on account need, travel to client locations might be necessary.

That´s you:

  • 1+ years related experience in Customer Service.
  • Fluent in German (C2) and English (C1).
  • Professional manner with all means of communication
  • Good time mangement skills
  • Ability to work under pressure, organize and prioritize responsibilities.
  • Used to work with kpi´s and targets

Benefits:

  • Catered meals, snacks and drinks available
  • Great Healthcare benefits (also preventive initiatives)
  • Lot´s of company events (including free drinks on Fridays)
  • Pension Coverage
  • Wellness initiatives
  • Minimum of 25 days annual leave (depending on performance can be increased).

If you think you would be a good match, please follow the apply instructions or send me your CV directly to <email address removed>.
Suitable candidates will be contacted within a very short time.

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